Malaysia Airlines launches digital baggage reporting and tracking solution – Business Traveller

Amid the ongoing airport disruption worldwide, Malaysia Airlines has introduced a new digital solution for passengers to report, track and monitor their baggage.

The Baggage Self-Service Reporting feature allows passengers to instantly report any delayed or missing luggage via their smart devices (mobile, tablet or laptop).

They will then be able to track and monitor the recovery process via the ‘manage an existing report’ option.

Passengers will need to provide personal details (name, address and contact details), along with flight details and a baggage tag number (this can be found on a receipt received upon check-in or baggage drop-off at the departure airport).

The feature is available across all of the airline’s domestic and international networks.

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