New Qantas self-service kiosks “four times quicker” than existing machines – Business Traveller

Commenting on the news Qantas Group chief customer officer Stephanie Tully, said:

“We have seen consumer preferences shift towards digital and being able to manage their own journey, so we’re investing more in our app and airport technology to make travel easier.

“The existing kiosks were instrumental in reducing queuing for check-in at airport counters when they were introduced more than ten years ago, and these new kiosks will match the latest technology with customer preferences.

“Understandably, our customers want to move through the airport and get to the lounge or boarding gate as seamlessly as possible, and the new kiosks will help speed things up. We will incorporate feedback from Frequent flyers as the new kiosks are rolled out across the network.

“We know that some customers would prefer to speak to a person when they check in, so we’ll continue to have the same number of Qantas team members available in the terminal to help customers with enquiries as well as have check-in desks open .”

qantas.com.au

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