South African Airways to Finalize N. American Covid Refunds

South African Airways will close its refund accounting department in its North American regional office in Fort Lauderdale in late June 2022, as the carrier is nearly done processing ticket refund requests for customers whose travel plans were affected by “the Covid-19 pandemic and resulting flight Cancellations, border closures and various travel restrictions,” the company announced Tuesday.

The carrier informed travel agents in the United States to forward any outstanding refund requests for tickets issued in the US by June 1 for review and processing. Agents can process refunds on tickets issued in Canada through the International Air Transport Association’s Billing and Settlement Plan, and they will be reviewed and approved by the SAA.

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